Refund Policy
Last updated: 8/18/2026
30-day money-back guarantee
We want you to be happy with Numo. If you are not satisfied with your paid subscription, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle. You can request a refund by visiting paddle.net and using their refund flow, or by contacting us at support@numo.app with your order details.
What happens next
Approved refunds are returned to the original payment method. Refund processing times depend on your bank or card issuer.
Free trials
The 7-day Pro trial does not require a payment method and does not convert into a paid subscription unless you explicitly subscribe. You can cancel anytime before the trial ends.
Questions
If you have questions about refunds, reach out to support@numo.app and we will help.